Terms and Conditions
Return Policy
At Silk Threaded Galore, we believe in creating a great online, convenient shopping experience for all our customers so that they love shopping with us as much as they love our products. So, if you ever have to make an exchange with us, we have an extremely easy exchange policy for your benefit.
Step 1:
Simply contact Silk Threaded Galore Customer Care Team by writing an email to nithiya@silkthreadedgalore.com within 24 working hours of delivery to request an exchange.
Step 2:
Once your request is approved by our Customer Care Team, we will place an exchange order on your behalf and note the items to be sent in exchange or process your Silk Threaded Galore store credit.
Step 3:
In case you’ve requested item(s) in exchange, our delivery agent will pick up exchange item(s) from your doorstep and deliver the fresh order.
Exchange Terms and Conditions
All items should be new, unused, and with all Silk Threaded Galore brand tags on the jewellery still attached. Items that are damaged, soiled or altered may not be accepted.
Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock by making a payment for the difference in price, if any, or for store credit.
The purchased item(s) are your responsibility until they reach us. We request you to ensure that they’re packed up properly for exchange to avoid damage and tampering on their way to us.
All exchange items will be inspected once we receive them before we can complete an exchange request. We try hard to accept all items returned to us and implement our exchange and credit policy.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We do not provide cash backs or refunds.
If you have any other questions with regards to our exchange policy, please contact us on nithiya@silkthreadedgalore.com or on +94 779 494 425
Delivery Policy
Island Wide Cash On Delivery Available
- Delivery fee applicable for all orders below 15000.00
- Next day delivery is applicable for all orders within Colombo (1-15) area and placed before 10:30 AM on the same day.
- Delivery for all orders placed out of Colombo (1-15) area will take between 1 to 3 working days from the date of order placement.
- Orders placed on Saturday after 12 noon will be delivered on Tuesday if the delivery address is within Colombo (1-15) area and suburbs; and on Wednesday for outstation addresses.
- Order deliveries within Colombo (1-15) area, suburbs or outstation will not be made on Sundays.
- Orders placed on Public Holidays will be delivered on the next working day.
- Our delivery agent will contact you prior to delivery to inform about the delivery time if it is a Cash on Delivery (COD) payment.
If you have any other questions with regards to our shipping and delivery policies, please contact us on nithiya@silkthreadedgalore.com or on +94 779 494 425